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Support Services

All-inclusive services for maximum quality

We want to make colocation as convenient as possible for you. Simply select the services you need from our comprehensive mainservicecatalogue: from patch, check, logistics and smart installation to audit report and diverse support services. You’re also welcome to contact us with your individual requirements.

  • Remote handsRemote hands
  • Patch serviceA maincubes employee goes to a customer's rack and, with the assistance of the customer if necessary, makes a patch from one port to another port in the customer's IT equipment and reports the status to the customer; the patch cable is provided by the customer; a maximum of five (5) services per working day.Patch service
  • Check serviceA maincubes employee goes to the rack of a customer and carries out, if necessary with the support of the customer, a check of a condition on the rack or IT equipment of the customer and reports the status to the customer, if necessary in combination with reboot (without separate Calculation); a maximum of five (5) services per working day.Check service
  • Reboot serviceA maincubes employee goes to a customer's rack and, if necessary with the assistance of the customer, re-boots the customer's IT equipment and reports the status to the customer, possibly in combination with check service (without separate calculation); a maximum of five (5) services per working day.Reboot service
  • Change mediaA maincubes employee goes to a customer's rack and performs a change of removable media in the customer's IT equipment, with telephone support from the customer if necessary, and reports the status to the customer; a maximum of five (5) services per working day.Change media
  • Logistics supportStorage of equipment/mail for more than three (3) days; the corresponding service charge will be charged from the fourth (4th) day per package of up to one (1) Euro-pallet and up to one (1) meter in height, if applicable also without separate order of the customer.Logistics support
  • Smart installation servicesSmart installation services
  • power connection 16A/230VInstallation of a 16A/230V power circuit on the rack in accordance with the technical specification (coordination required). The execution time per order is two (2) working days.power connection 16A/230V
  • power connection 32A/230VInstallation of a 32A/230V power circuit on the rack in accordance with the technical specification (coordination required. The execution time per order is two (2) working days.power connection 32A/230V
  • power connection 16A/400VInstallation of a 16A/400V power circuit on the rack in accordance with the technical specification (coordination required. The execution time per order is two (2) working days.power connection 16A/400V
  • power connection 32A/400VInstallation of a 32A/400V power circuit on the rack in accordance with the technical specification (coordination required. The execution time per order is two (2) working days.power connection 32A/400V
  • Additional catalog servicesAdditional catalog services
  • Site Tour Supportmaincubes accompanies the data center inspection of a customer with one employee and gives explanations about the data center; in addition, a meeting room is provided during the visit time; This service is limited to a maximum of three (3) hours and six (6) visitors.Site Tour Support
  • Audit supportMaincubes accompanies with required staff (incl. management) for the audit of a customer and provides explanations about the data center and the processes; in addition, a meeting room will be provided during the time of the audit; this service is limited to one working day and a maximum of eight (8) visitors.Audit support
  • Meeting roommaincubes provides a meeting room for four (4) hours if available; a maximum of two (2) bookings per week can be made per customer.Meeting room
  • mainservicerequestmainservicerequest
  • Individual requests for servicesIndividual requests for services through ServiceDesk that are not covered by the mainservicecatalog and that are in the scope of “Small Orders” (all further services are then handled as projects with individual calculations). Maincubes invoices the services in accordance with the order according to the time required and the material used.Individual requests for services
  • mainservicecatalog

  • Remote hands
  • Patch service
  • Check service
  • Reboot service
  • Change media
  • Logistics support
  • Smart installation services
  • power connection 16A/230V
  • power connection 32A/230V
  • power connection 16A/400V
  • power connection 32A/400V
  • Additional catalog services
  • Site Tour Support
  • Audit support
  • Meeting room
  • mainservicerequest
  • Individual requests for services


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